The following is simplified description of EAW’s product warranty. A complete and legally binding version is included as an appendix to this document and with the sales documents accompanying all orders.
EAW provides the following transferrable warranty to its customers in the United States (50 states). The warranty is assigned to the product and will be active from the date of manufacture until the end of the period specified below. Customers with a valid EAW invoice may claim warranty from the date of invoice.
International Warranty
International distributors are responsible for the warranty offered in their territory. Warranty claims for products sold outside of the United States (50 states) must be referred to the local distributor. International distributors should refer to their distribution agreement regarding how EAW supports international warranty claims. The terms applied by this document are available to international distributors as a guide for their programs but should not constitute a commitment between EAW and the distributor or EAW and the international customer.
Domestic Warranty
EAW warrants that each product will be free from defects in material and workmanship
according to the following terms:
• 5 Years for all loudspeakers – Includes cabinet, transducers, passive crossover
assemblies, all enclosure hardware.
• 6 Years for WP and PL Loudspeakers – Includes cabinet, transducer, passive crossover
assemblies all enclosure hardware.
• 5 years Active Electronics – includes stand alone and electronics associated with active
(powered) loudspeakers.
• 2 Years Accessories – includes rigging, carts, and covers.
Exclusions
The warranty covers normal use and does not apply to any product that has been improperly installed, mishandled, improperly maintained, subject to abuse, damaged by any man made or natural disaster. The warranty does not cover any product for which the serial number has been removed or made illegible.
Scratches or other cosmetic damage to product surfaces that do not affect the operation of the product are not covered.
Claim Satisfaction
In the event a warranty claim is justified EAW will satisfy that claim in one of the following ways:
• Repair of the item in question
• Replacement of the item in question with same model (A or B stock)
• In the event repair is not possible and a replacement is not available EAW may replace
with a similar model at EAW’s discretion.
Advanced Replacements
The EAW Advanced Replacement process provides a replacement product in advanced of the complaint product’s return. This is intended to get the end user’s system back up and running quickly while a more detailed failure analysis is performed, and warranty determination is made.
Advanced replacements are only available for product under warranty. EAW will pay for the shipment of the replacement product and the return of the complaint product. If the complaint product is not returned within 30 days, the customer will be invoiced for the shipping cost and the current dealer cost of the item(s) shipped on Advanced Replacement.
Customers without terms will need to use a supplied prepaid label and advise EAW of the product’s shipment. Once the tracking number is verified by EAW, the replacement item(s) will be released accordingly.
If, once the complaint product is analyzed by EAW, it is found that the failure or complaint is not covered by warranty per the warranty terms, EAW will invoice the customer for the freight and any service/repair time incurred.
As with all warranty claims international customers must refer to their local distributor.
Advanced Replacements are not available to international customers.
Warranty Shipping
Shipping costs associated with valid warranty claims will be paid by EAW. If a warranty claim is later found to be invalid, EAW will invoice the shipping costs to the customer regardless of EAWards status.
Retuned products must be clearly marked with the return authorization number and be
adequately packed to avoid damage in shipping. Products returned without clear RA number marking will be refused.
It is the shipper’s responsibility to adequately pack the return items. EAW does not cover damage due to poor or improper packaging.
How To Obtain Warranty Service
Contact EAW in any of the following ways:
• Email – service@eaw.com, parts@eaw.com, or support@eaw.com
• EAW’s website - https://eaw.com/support/customer-service
• Phone – (508) 234-6158 or 1-800-992-5013
EAW will take your information and issue an RMA number. If deemed necessary, we will issue an Advanced Replacement.
Warranty of repairs
Any repair, warranty or otherwise, made by EAW or its authorized domestic (50 United States states) repair centers is warrantied for 90 days or the remainder of the warranty period of the product repaired (whichever is longer). The same listed warranty exclusions apply to repairs.
Full EAW Warranty
a. Product Warranty. Seller represents and warrants that: (i) each Product shall be free
from defects in material and materially free in defects in workmanship and (ii) each Product shall conform to and perform in accordance with the specifications for any Products sold hereunder as set forth in the then-existing manuals for such Products (“Specifications”) relating thereto for a period of 6 years for weather protected (WP), 5 years for loudspeakers, 2 years active electronics, and 2 years for accessories. Distributors should refer to their distributor agreement for more details.
b. Warranty Limitations. The warranties set forth herein shall extend only to Customer.
Seller shall not be obligated to perform any term or condition hereunder if such performance would violate any governmental law, regulation or ordinance (foreign or domestic), and Seller shall not be liable for damages or otherwise as a result of such non-performance. The limited warranty covers normal use and shall not apply to any Product that has not been used in accordance with the Documentation or any Product which is defectively or improperly installed by Customer, which is mishandled, improperly maintained, or which is subject to abuse or misuse or spillage or exposure to any corrosive environment. Seller does not warrant or cover damages arising from:
(i) impact with other objects, dropping, falls, spilled liquids, immersion in liquids, or inappropriate levels of electrical stress; (ii) a disaster such as a fire, flood, wind, earthquake, or lightning; (iii) attachments, alterations, modifications or foreign objects; (iv) installation, improper maintenance, or use not in accordance with the Documentation; (v) Customer’s hardware, software, network(s) and/or host system(s) or the combination, operation or use of the Product with such hardware, software, network(s) and/or host system(s); (vi) any alteration or modification to the Product or its
components by anyone other than Seller; (vii) non-compliance with the Specifications or use of the Product for purposes other than those for which it was designed; and (viii) any other abuse, misuse, mishandling, or misapplication. The warranty set forth herein also does not cover any (x) Product for which the serial number has been removed or made illegible; (y) scratches or other cosmetic damage to Product surfaces that do not affect the operation of the Product; or (z) normal and customary wear and tear.
c. EXCEPT AS OTHERWISE EXPRESSLY SET FORTH IN THIS SECTION 11, THE
PRODUCTS, THE PARTS, THE DOCUMENTATION, AND ANY AND ALL SERVICES AND
OTHER PRODUCTS PROVIDED BY SELLER ARE PROVIDED “AS IS” AND “WITH ALL
FAULTS,” SELLER MAKES NO WARRANTIES AND DISCLAIMS ALL WARRANTIES,
EXPRESS OR IMPLIED, WRITTEN OR ORAL, ARISING FROM COURSE OF DEALING,
COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE INCLUDING, WITHOUT
LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, QUALITY, SYSTEMS
INTEGRATION, AND GENERAL FITNESS OR FITNESS FOR A PARTICULAR PURPOSE.
SELLER SHALL NOT BE LIABLE FOR ANY CLAIM BY CUSTOMER OR ANY THIRD PARTY
BASED ON A WARRANTY OR REPRESENTATION OF CUSTOMER WHICH IS
INCONSISTENT WITH OR IN ADDITION TO SELLER’S WARRANTIES, AND CUSTOMER
SHALL, AT ITS OWN EXPENSE, INDEMNIFY AND HOLD SELLER HARMLESS FROM ANY
CLAIM BY ANY THIRD PARTY TO THE EXTENT IT IS BASED UPON ANY SUCH
INCONSISTENT OR ADDITIONAL WARRANTY OR REPRESENTATION IN ACCORDANCE
WITH THIS SECTION.
d. For a breach of the Product Warranty, stated in Section 11(a) above which is reported to Seller during the Warranty Period set forth above, Seller will first provide technical assistance to Customer by telephone or email. If such technical assistance does not remedy the problem(s) with the Product within five (5) business days after the claim, then Seller shall do one of the following within thirty (30) business days after the claim, and promptly notify Customer in writing of the chosen option: (i) require Customer to ship the Product to Seller specified location where Seller shall promptly correct or replace the defective Product so that the Product complies with all warranties herein, and ship the Product back to Customer, (ii) accept the defective Product for return and refund to Customer the amount actually paid to Seller therefor, (iii) correct or replace
the defective Product at Customer’s location so that the Product complies with all warranties herein, or (iv)(1) ship a replacement Product with respect to such defective Product to Customer, (2) promptly upon receipt of such replacement Product require Customer to ship such defective Product to Seller specified location or such other location specified by Seller where Seller shall promptly correct such defective Product so that the Product complies with all warranties herein, and (3) ship the corrected Product to Customer and require Customer to return to Seller the replacement Product previously shipped to Customer. If Seller chooses the option set forth in clause (iv), (x) Seller may invoice Customer for the replacement Product to ensure that in the
event Customer fails to return such replacement Product upon receipt of the corrected Product from Seller, Customer will be obligated to pay the full cost set forth in such invoice for such replacement Product, and (y) Seller may elect not to correct the defective Product upon receipt thereof from Customer and inform Customer that the replacement Product previously shipped to Customer replaces such defective Product at no cost to Customer. In the event of a breach of the Product Warranty, stated in Section 11(a) above which is reported to Seller during the Warranty Period set forth above, Seller will reimburse Customer for all shipping costs incurred by Customer to return such Products to Seller. THIS SECTION SETS FORTH SELLER’S SOLE
LIABILITY AND CUSTOMER’S SOLE REMEDY FOR BREACH OF THE PRODUCT
WARRANTY.
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