Shipping, Returns & Warranty

Shipping Information

Free Shipping: All orders within the United States include free standard curb-side pickup shipping, delivered in 5-7 business days.
Other Delivery Options:
- Threshold Shipping: Delivered to your porch or garage.
- White Glove Delivery: Delivered to your room of choice, includes minor assembly, and packaging removal (note: saunas excluded).
Processing Times: Orders are processed within 1-2 business days. Tracking information will be provided within 24 hours of shipment.
Out-of-Stock Products: You can order out-of-stock items. Estimated restock dates will be shared before we charge your card.

Damages During Transit

Inspect your package upon delivery and report any visible damage within 24 hours, including photos of the box and product, to ensure quick resolution.

Returns & Refunds

Return Eligibility: Items can be returned within 30 days if they are unopened, unused, and in their original condition.
Restocking Fees: Returns are subject to a 25% restocking fee plus return shipping costs. Exchanges for other items may have fees waived depending on the product.
Initiating a Return: Contact us for detailed return instructions. Customers bear return shipping costs unless the return is due to a defective product or a shipping error.
Refund Processing: Approved refunds will be credited to your original payment method within 5-10 business days after the returned item is inspected.

Warranty Information

Most products include manufacturer warranties. For specific details, check the Warranty tab on this product page.

Price Match Guarantee

Best Price Guarantee: We’ll beat any competitor’s price by $50 for items over $2,000.
How to Claim: Submit proof of the lower price (e.g., screenshot, invoice, or email) for verification.

Disclaimer: The information above is a summary of our key policies. For full details, please refer to our comprehensive policies located in the footer of this page.

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